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Responsible Gambling: Recognising a Problem

The majority of our customers enjoy gambling and do so in a safe and responsible manner. However for a small number of people, gambling can be damaging and impact their lives

If you think that you might have a problem, we’ve prepared a few self-assessment questions below that may help you to decide:

  1. Do you gamble as an escape from your day to day life?
  2. When you run out of money whilst gambling, do you feel despair and the need to gamble more as quickly as possible?
  3. Do you consistently gamble until every last penny has gone, even to the point of losing the price of a cup of tea or a ride home?
  4. Do you or have you ever lied to your friends or family about how money or time you have spent on gambling?
  5. Have you lost interest in your friends and family because of your gambling?
  6. Have you borrowed or stolen money, or sold anything to support your gambling?
  7. Do you feel depressed or even suicidal because of your gambling?

The more questions that you answer ‘yes’ to, the more likely it is that you have a gambling problem. We recommend that you speak to someone about your answers if you have answered ‘yes’ to the above. Contact our Customer Support Team or a problem gambling support service.

Furthermore, we recommend that you consider a Time-Out or Self-Exclusion.

Support and Advice

Customers who’re experiencing gambling problems and anyone else affected by gambling problems should seek help. Below are a number of organisation who are able to provide free help, support and confidential advice on these matters.

GAMSTOP

BetConnect is now a part of the GAMSTOP scheme. As well as self excluding through your BetConnect Account, you can also choose to do so via GAMSTOP (GAMSTOP – Gambling Self-Exclusion Scheme) as well. Please be aware you can’t reverse or change your mind. 

Deposit Limits

We want to help you stay within your personal budget for gambling and so as part of your registration for a BetConnect account we ask you to set limits on the amount you can deposit. You can also request for a limit to be added to your account at any time. We’ll let you know when any limits (deposit limit, spend limit or loss limit) is about to be hit and the limits will last for at least 24 hours. We make sure that any limit increases aren’t implemented until a cooling-off period of at least 24 hours has passed from the time you request the increased limit. You also have to confirm that you still wish to increase the limit at the end of that cooling-off period. Where possible, we implement limit reductions within 24 hours of the request.

Self Assessment

If you are unsure whether or not you may have developed a gambling problem and would like an objective view of your gambling habits, you can complete a simple test on the Gamcare website to help you assess if you are at risk of problem gambling so that you can take action accordingly.

Please visit Self-assessment tool to complete a brief assessment which will give you a series of statements and ask you to select how much the statement applies to your gambling behaviour on a scale of 1 – 10. Upon completion, you will be presented with a breakdown of how gambling is affecting your life and you will be presented with personalised recommendations for your next steps.

BeGambleAware

BeGambleaware provide information and support to help people make informed decisions about gambling and also provide details of other organisations who can provide support and advice. Click www.begambleaware.org for more details.

GamCare

GamCare is a registered charity that provides confidential telephony support and counselling to anyone affected by problem gambling. You can call them on 0808 8020 133 or go to www.gamcare.org.uk

Time-Out

If you wish to take a short break from betting with us, you can do so by taking a Time-Out for a period of 24 hours, 48 hours, 7 days or 30 days.

Once you begin your Time-Out, you will be unable to use your account for gambling, though you will still be able to login and withdraw any remaining balance. It is NOT be possible to reactivate your account until your chosen period has ended.

To take a Time-Out please visit the Account Settings Menu and select Player Protection Page to select your required Time-Out.

Self Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, we suggest you consider Self-Exclusion.

If for any other reason you want to stop playing with BetConnect, please consider using Account Closure.

Self-Exclusion allows you to close your account for a specified period of 6 months, 1 year, 2 years or 5 years. This prevents you gambling with BetConnect for your selected period of time.

During a period of self-exclusion you will not be able to use your account though you will still be able to login to withdraw any remaining balance. It will NOT be possible to re-open your account for any reason, and we will endeavour to detect and close any new accounts you may attempt to open.

We will remove you from our marketing databases, we also suggest that you remove BetConnect from all social media links. You may also wish to consider installing software that blocks access to gambling websites.

We also recommend that you seek support from a problem gambling support service as detailed above to help you deal with your problem.

You can self-exclude your account in Account Settings Menu and select Player Protection Page and select Self-Exclusion.

Alternatively you can Contact our customer service team for assistance and further information.